Indication Based on the Act on Specified Commercial Transactions
In accordance with Article 11 (Advertisement of Mail Order Sales) of the Act on Specified Commercial Transactions, Ticket PIA indicates as follows:
Name of business operator: PIA Corporation
Chief Operation Officer: 東海林 健
Address: Shibuya First Tower, 1-2-20 Higashi, Shibuya-ku, Tokyo 150-0011
Inquiries
For inquiries regarding this service or other matters, please contact the following: When you make an inquiry, please tell us information including your name, phone number, PIA membership ID, and ticket exchange number at the time of application.
Inquiries about Ticket PIA
Search for related words using the "Help Search" on the help page and check the related FAQs. If your issue is not resolved, please contact us using the contact link in the related FAQ.
Phone numbers for inquiries will be emailed to you without delay upon request from the contact link in the related FAQ above.
Inquiries about tickets not delivered, etc.
Ticket PIA mail center Contact us here
Business hours
This service is open 24 hours a day except for interruption of service due to system maintenance, etc. (including data update work in the early morning). Also, you can purchase our product from 10:00 am on the general release day of the target performance. However, you need to register as a member to purchase a ticket.
Sales and application period
Please check it on each performance page. In the lottery sale, the acceptance period for application, change, or cancellation and the date and time of announcement of the lottery result are set for each target performance, so please check the lottery application page of each performance when you apply. (Note that you cannot apply, change, or cancel after the acceptance period ends.)
Sales price
Sales prices are listed for each product. (All the tickets sold in this service show prices including consumption tax.)
Required fees other than the price of the product
Depending on the performance and sales method, the type and amount of required fees are different, so we will inform you individually when you apply. Please check it when you apply.
- System usage fee
- Special sales usage fee
- Special charge
- Delivery fee
- Ticketing fee
- Fees for payment at Seven-Eleven and Family Mart
- econtext fee
- Postpaid payment fee (powered by atone)
- Resale application fee (For one resale application, it will be 10% of the ticket price; if 10% of the total ticket price is 100 yen or less, it will be 100 yen (tax included).)
- Account remittance processing fees (For one application, it will be ¥275 (tax included).)
For first-come-first-served sales, for one application, if the total ticket price is 5,000 yen or less, it will be 330 yen (tax included), and if the total ticket price is 5,001 yen or more, it will be 616 yen (tax included).
For lottery sales, the payment fee differs depending on the application method (entry in order of preference, entry for multiple performances).
<For entry in order of preference>
For one application, if the total amount of the most expensive ticket price is 5,000 yen or less, it will be 330 yen (tax included), and if the total amount that ticket price is 5,001 yen or more, it will be 616 yen (tax included).
*Even if the lottery results in winning only tickets whose total ticket price is 5,000 yen or less, if the most expensive ticket price is 5,001 yen or more at the time of application, 616 yen (tax included) will be charged.
<For entry for multiple performances>
For one application, if the total ticket price is 5,000 yen or less, it will be 330 yen (tax included), and if the total ticket price is 5,001 yen or more, it will be 616 yen (tax included).
*If you win multiple performances, the above payment fee will be charged for the number of winning performances.
Payment method and payment due date
Credit card payments via the Internet
We will settle the payment at the time of purchase. The billing date depends on each card company.
Payment agent service Payment at Seven-Eleven
Please pay by the due date at Seven-Eleven. The payment due date will be announced at the time of purchase.
Payment agent service Payment at Family Mart
Please pay by the due date at Family Mart. The payment due date will be announced at the time of purchase.
Payment agent service Payment via econtext
Please pay by the due date at a convenience store, via Internet bank, Pay-easy, or Rakuten Edy. The payment due date will be announced at the time of purchase.
Payment-after-delivery powered by atone by Net Protections Holdings, Inc.
The invoice will be fixed at the time of purchase and payment will be made the following month (at convenience stores, via account transfer). The fee will be charged by Net Protections Holdings, Inc., which operates atone, in accordance with the membership policy of Net Protections Holdings, Inc., by the designated method.
Method and time of delivery
Ticketing at the store
Tickets can be issued at Seven-Eleven and Family Mart (only stores with multi-copy machines).
*If you pay by credit card, the ticket will be issued 24 hours after the date and time of purchase. (If you purchase the ticket from 3 days before the performance date, the ticket can be issued on the same day as your purchase.) *Some tickets may have a ticketing start date. Please check it at the time of purchase.
※ issue dates and times for valid tickets during the period (note)
If you pay by credit card for a ticket that is valid for the period, even if it is between 3 days before the performance and after the start of the performance period, issue can be issued at the store from 24 hours after the payment.During the purchase flow, you will find information regarding issue on the "Payment/ issuance method Selection Screen" and "Purchase Confirmation Screen."After completing your purchase, you can also find issue information on your "My Ticket" page.
Note: Tickets valid within a certain period are not for a one-day performance, but are valid for a period of several days.
Examples: tickets to art exhibitions, exhibitions, expositions, movies, aquariums, zoos, theme parks, hot springs, etc.
Delivery
Products will be delivered in about a week by simplified registration of Yu-mail. Some tickets may have a scheduled shipping date. Please check it at the time of purchase.
Cancellation
After the application, we cannot change products or cancel your order for your convenience.
Refund due to cancellation of performance, etc.
In case of cancellation, etc. of the performance due to force majeure, based on the decision of the organizer and entrustment to PIA Corporation, a refund will be made only within the prescribed period. However, in this case, if the ticket is damaged or lost, or if it is extremely dirty and difficult to identify, we will not refund it at all. In addition, only the ticket price, system usage fee, ticketing fee, and special sales usage fee will be refunded (delivery fee will be refunded only if the ticket is not delivered). Payment fee, resale application fee, remittance processing fee, and resale purchase fee will not be refunded. Also, it may take about 3 to 4 weeks for the refund.
→Details of refund information and procedures for cancellation, etc. of the performance will be announced here.