If you're a Platinum user, log in to get your Platinum Pass.

Indication Based on the Act on Specified Commercial Transactions

  1. TOP
  2. Indication Based on the Act on Specified Commercial Transactions

In accordance with Article 11 (Advertisement of Mail Order Sales) of the Act on Specified Commercial Transactions, Ticket PIA indicates as follows:

Name of business operator: PIA Corporation
Chief Operation Officer: 東海林 健
Address: Shibuya First Tower, 1-2-20 Higashi, Shibuya-ku, Tokyo 150-0011

Inquiries

For inquiries regarding this service or other matters, please contact the following: When you make an inquiry, please tell us information including your name, phone number, PIA membership ID, and ticket exchange number at the time of application.

Inquiries about Ticket PIA

Search for related words using the "Help Search" on the help page and check the related FAQs. If your issue is not resolved, please contact us using the contact link in the related FAQ.

→Click here for help page

Phone numbers for inquiries will be emailed to you without delay upon request from the contact link in the related FAQ above.

Inquiries about tickets not delivered, etc.

Ticket PIA mail center Contact us here

Business hours

This service is open 24 hours a day except for interruption of service due to system maintenance, etc. (including data update work in the early morning). Also, you can purchase our product from 10:00 am on the general release day of the target performance. However, you need to register as a member to purchase a ticket.

Sales and application period

Please check it on each performance page. In the lottery sale, the acceptance period for application, change, or cancellation and the date and time of announcement of the lottery result are set for each target performance, so please check the lottery application page of each performance when you apply. (Note that you cannot apply, change, or cancel after the acceptance period ends.)

Sales price

Sales prices are listed for each product. (All the tickets sold in this service show prices including consumption tax.)

Required fees other than the price of the product

Depending on the performance and sales method, the type and amount of required fees are different, so we will inform you individually when you apply. Please check it when you apply.

  • System usage fee
  • Special sales usage fee
  • Special charge
  • Delivery fee
  • Ticketing fee
  • Fees for payment at Seven-Eleven and Family Mart
  • econtext fee
  • Postpaid payment fee (powered by atone)

    • For first-come-first-served sales, for one application, if the total ticket price is 5,000 yen or less, it will be 330 yen (tax included), and if the total ticket price is 5,001 yen or more, it will be 616 yen (tax included).
    For lottery sales, the payment fee differs depending on the application method (entry in order of preference, entry for multiple performances).

    <For entry in order of preference>
    For one application, if the total amount of the most expensive ticket price is 5,000 yen or less, it will be 330 yen (tax included), and if the total amount that ticket price is 5,001 yen or more, it will be 616 yen (tax included).
    *Even if the lottery results in winning only tickets whose total ticket price is 5,000 yen or less, if the most expensive ticket price is 5,001 yen or more at the time of application, 616 yen (tax included) will be charged.

    <For entry for multiple performances>
    For one application, if the total ticket price is 5,000 yen or less, it will be 330 yen (tax included), and if the total ticket price is 5,001 yen or more, it will be 616 yen (tax included).
    *If you win multiple performances, the above payment fee will be charged for the number of winning performances.

  • Resale application fee (For one resale application, it will be 10% of the ticket price; if 10% of the total ticket price is 100 yen or less, it will be 100 yen (tax included).)

  • Account remittance processing fees (For one application, it will be ¥275 (tax included).)

Payment method and payment due date

Credit card payments via the Internet

We will settle the payment at the time of purchase. The billing date depends on each card company.

Payment agent service Payment at Seven-Eleven

Please pay by the due date at Seven-Eleven. The payment due date will be announced at the time of purchase.

Payment agent service Payment at Family Mart

Please pay by the due date at Family Mart. The payment due date will be announced at the time of purchase.

Payment agent service Payment via econtext

Please pay by the due date at a convenience store, via Internet bank, Pay-easy, or Rakuten Edy. The payment due date will be announced at the time of purchase.

Payment-after-delivery powered by atone by Net Protections Holdings, Inc.

The invoice will be fixed at the time of purchase and payment will be made the following month (at convenience stores, via account transfer). The fee will be charged by Net Protections Holdings, Inc., which operates atone, in accordance with the membership policy of Net Protections Holdings, Inc., by the designated method.

Method and time of delivery

Ticketing at the store

セブン－イレブン、ファミリーマート（マルチコピー機設置店舗のみ）にて発券いただけます。
※チケットによっては発券開始日が設定される場合があります。ご購入時にご確認ください。

Delivery

Products will be delivered in about a week by simplified registration of Yu-mail. Some tickets may have a scheduled shipping date. Please check it at the time of purchase.

Cancellation

After the application, we cannot change products or cancel your order for your convenience.

Refund due to cancellation of performance, etc.

In case of cancellation, etc. of the performance due to force majeure, based on the decision of the organizer and entrustment to PIA Corporation, a refund will be made only within the prescribed period. However, in this case, if the ticket is damaged or lost, or if it is extremely dirty and difficult to identify, we will not refund it at all. In addition, only the ticket price, system usage fee, ticketing fee, and special sales usage fee will be refunded (delivery fee will be refunded only if the ticket is not delivered). Payment fee, resale application fee, remittance processing fee, and resale purchase fee will not be refunded. Also, it may take about 3 to 4 weeks for the refund.
→Details of refund information and procedures for cancellation, etc. of the performance will be announced here.