Help [Ticket PIA | Ticket Information and Sales]

I forgot my ID and password. How can I check them?

your ID and password by clicking "Reset ID and Password."
If you are unable to reset your password using the method above, please contact us here and we will verify your identity based on your registered information and then process your ID and password reset.
Please reset

How can I change my registered email address?

To change your email address, go to Ticket PIA website My Page go to the "Member Information Settings" menu, and select "Email Address Settings."
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I entered the wrong password several times and it seems to have been locked out, how can I unlock it?

If you enter the wrong password more than the specified number of times, please close your browser and access the site again.
If you do not know your registered password, please reset it on the "ID/Password Reset" screen.

Can I cancel or change my purchased ticket?

Tickets cannot be cancelled or changed once purchased.
For details, please refer to the Pia Membership Terms and Conditions.

Please tell me issuance method the tickets.

When purchasing your ticket, you will be asked to choose from the following issuance method your ticket.
issuance method available vary depending on the performance, so please check when purchasing your tickets.

・" Select After Purchase "
・ paper ticket (7-Eleven, FamilyMart)
・ E-ticket (" E-ticket (MOALA)", "tixeebox app", "チケプラ電子チケットapp")
・ shipping
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Will the processing fee be refunded in the case of a refund?

The following fees will be refunded: ticket price, System usage fee, issuance fee, and Special sales fee.
* Delivery Fee are only refundable if the item is not shipping.
*Please note that Payment fee are not eligible for refunds.
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If I purchase tickets at the same time, will my seats be separated?

If you request multiple tickets in one application and are unable to prepare them in sequential numbers, you may be able to prepare them in different seats. If it is not possible to prepare a sequential number, a cautionary comment will be displayed on the screen. You can also check the seat number and Serial number displayed on the display, so please be sure to check before purchasing. lottery For sales, if you wish to purchase multiple tickets in one application, we will prepare them in sequential numbers. Seats will never be separated.

Can I purchase a designated seat?

You can specify the type of seat, but you cannot specify the seat number. Since the computer prepares the seats in the order of your application, you cannot specify the specific seat number or direction. Thank you for your understanding.
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Do people who are already registered as members need to verify their phone number?

You must verify your phone number.

I tried to authenticate my phone number, but the screen showed it had expired.

If phone number authentication has not been completed, a message to that effect will be displayed at the top of My Page. Please re-authenticate by clicking the "Phone Number Authentication" link.
If you have already registered as a new member, please re-register by clicking the URL in the email "Notice regarding completion of provisional registration and final registration." Continue reading here

If you cannot register as a new member even though you do not remember registering before, please click here.

If you try to register as a new member even though you don't remember registering as a member in the past, you will receive a message stating that you are already registered.
It is possible that a family member has been registered in the past.
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I haven't received any emails about winning or losing, purchase completion, or favorites (au users)

The setting method shared by KDDI is below, but it may vary depending on the model and specifications may be subject to change.
This is a KDDI specification, so if you have any questions, please contact KDDI.
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