Privacy Policy

PIA Corporation (hereinafter referred to as the “Company”) strongly recognizes the importance of protecting personal information and takes great care in handling it.
As such, the Company has established its Privacy Policy, which governs how the Company collects, uses, discloses, transfers, and stores information about you.
This Privacy Policy, together with the Terms of Use for the Company’s services (hereinafter referred to as the “Services”) and any accompanying terms or guidelines, etc., applies to your use of the Services.

I. What information the Company collects and how the Company collects it

• Information collected directly from you
  When you register for the Services, the Company may ask you to provide the following information:
  (1) Name;
  (2) Gender;
  (3) Date of birth;
  (4) Address;
  (5) Phone number;
  (6) E-mail address; and
  (7) Other information, such as a password, which is necessary to verify the identity of the person accessing the account.
• 端末情報
  お客様が端末または携帯端末上で本サービスを利用する場合、当社は、端末識別ID、携帯端末識別ID、当社が提供するアプリの通知用トークン(プッシュ通知を行うために必要となる認証キー)およびIPアドレスを取得する場合があります。また、当社は、お客様が端末に関連づけた名前、端末の種類、電話番号、国、およびお客様名、もしくはメールアドレスなど、お客様が提供することを選択したその他のあらゆる情報を取得する場合があります。
• Information related to customer support
  If you are assisted by the Company’s Customer Support Team, the Company may collect and store contact information you provide and information about your activity on the services. The Company may also store information it receives from interactions during support and the information contained therein.
• Information on your actions
  In your use of the Services, the Company may collect and store information provided directly to the Company and through third party service providers that provide the Services. The Company may also collect information about your use of the services.
• Acquisition of information using cookies, etc.
  (1) When you access the Service, we will obtain the following specific technical information. We and our service providers acting on our behalf will use log files and tracking technologies to obtain and analyze cookies, IP addresses, device types, device identification IDs, browser types, browser languages, referring and exit pages, platform types, number of clicks, domain names, landing pages, number of page views and the order of page views, URLs of each page, time spent on a particular page, app or website status, and the date and time of activity on our app or website, and Other information. For internal use, we may associate this information with your customer ID number. We may also use other technologies, including (i) web beacons to determine whether a particular page has been viewed or an email has been opened, and (Other) tracking pixels that allow us to more effectively advertise to you by excluding existing customers from certain promotional messages, identifying the source of new installations, or providing you with advertisements on other websites.
  
  (2) Some of our pages use Google Analytics, a service provided by Google, to understand how our customers visit our site. Please refer to the following link for information on how data is collected and processed by Google Analytics.
  https://policies.google.com/technologies/partner-sites?hl=ja
  
• 個人関連情報の取得
  当社は、第三者と提携して行う広告の効果測定その他プライバシーポリシー「Ⅱ.取得した情報の利用目的」記載の目的のため、第三者媒体において掲出している当社広告をお客様にクリックいただいた時の情報(クリック日時、遷移元URL、端末機器種類、OSに関する情報等)を第三者から取得し、個人データとして利用する場合がございます。

II. Purpose of use of collected information

The Company uses your collected information for the following purposes:

(1) Sales and provision of tickets, books, CDs, DVDs, and other products and services handled by the Company (acceptance, payment, delivery, same-day exchange, etc.);
(2) Services associated with (1) above (announcement of change, cancellation, additional release, next release of the performance through member page, e-mail, postal mail, telephone, etc. and communication for confirmation deemed necessary for business purposes, etc.);
(3) Marketing and promotional activities, such as providing information about the Company’s services and advertising the products and services of companies deemed appropriate by the Company;
(4) For identification and authentication services;
(5) Conducting questionnaires and giving gifts;
(6) Marketing research, statistics, and analysis;
(7) Providing system maintenance, troubleshooting, and technical support, and response to customer inquiries;
(8) Important notices, including changes to the Company’s terms, conditions, and policies;
(9) Advertising delivery and confirmation of results;
(10) Developing, delivering, maintaining, and improving the Company’s apps, websites, services, content, and advertisements;
(11) Developing or providing targeted advertisements for the Company or third party products or services;
(12) Prevention of misconduct, acts that may become illegal, and other acts that violate the Terms of Use, etc.; and
(13) Preventing the spread of COVID-19 and other infectious diseases.

III. Information sharing and provision of information to third parties

The Company will not share your personal information with or provide it to third parties except in any of the following cases. If the Company provides your personal information to a third party, it will instruct the third party to keep the disclosed information confidential and not to use your information for purposes other than those specified by the Company:

• When your consent is obtained
  With your consent, the Company may provide your information (it may be personal information.) to a third party company, organization, or individual.
• Provision to a performance organizer
  In the following cases, the Company may provide all or part of personal information of you or ticket users (name, address, telephone number, e-mail address, etc.) to the performance organizers. In order for the performance organizers (including the host of the performance, the operating company, and the agency to which the performers belong; the same shall apply hereinafter) to (i) notify customers or ticket users who have purchased tickets through the Services about the cancellation, postponement, or change of content of the performance, and to provide refunds accordingly; (ii) confirm the identity of the customers when exchanging tickets or entering the venue; (iii) provide information about the performance, products, and services provided by the performance organizers; or (iv) in order for the performance organizers to contact customers who have violated the PIA Membership Terms and Conditions, etc.
• Provision to affiliated credit card company
  For customers who have received an affiliated credit card from a credit card company affiliated with the Company (hereinafter referred to as “Affiliated Credit Card Company”), the Company may provide all or part of your personal information (name, address, telephone number, e-mail address, etc.) to the Affiliated Credit Card Company in order for the Affiliated Credit Card Company to provide the basic functions and ancillary services of the affiliated credit card, as well as to conduct market research and product development in the business of the Affiliated Credit Card Company and franchisees.
• Provision to payment service companies and card issuers
  The following personal information, etc. collected from you may be provided to our payment service providers, Paygent Co., Ltd. and GMO Payment Gateway, Inc., as well as to your card issuing company, for the purpose of detecting and preventing fraudulent use by the card issuing company.
  

  Your identification ID, credit card identification ID, phone number, e-mail address, registered address information, delivery address, payment amount, account activity information, and credit card registration date and time.

  If you use a credit card issued by a credit card issuer in a foreign country, this information may be transferred to the country of such credit card issuer. As the destination differs depending on the credit card issuer you use, the Company cannot specify the foreign country to which your personal information is transferred. Therefore, please confirm the address of the credit card issuer you use.
• Provision of information to business operators that provide fraudulent transaction prevention services
  The Company may provide some of your personal information to third parties that provide fraudulent transaction prevention services to detect and prevent fraud in online transactions and to improve the approval rate of legitimate transactions.
• Provision to a Ticket Insurance Company
  The Company provides some personal information (name, address, phone number, e-mail address, ticket information, etc.) of customers who purchased tickets through the Services to AWP Ticket Guard Small Amount & Short Term Insurance Co., Ltd. (hereinafter referred to as the “Ticket Insurance Company”), a Ticket Insurance Company affiliated with the Company, for the purpose of simplifying the entry of customer information (such as name and performance information) at the time of application and for the purpose of allowing Ticket Insurance Company to contact you as necessary. The Ticket Insurance Company outsources part of its business to simplesurance GmbH.
• Sharing with third party service providers
  The Company will provide your information to third parties who provide services such as data analysis, e-mail transmission, identity verification services, hosting services, and customer service on its behalf, third parties who provide services such as payment agencies, or third parties who support the Company’s marketing.
• 外部サービスとの連携のための共有
  当社は、X、Googleアカウントその他の外部サービスとの連携または外部サービスを利用した認証にあたり、当該外部サービス運営会社に利用者の情報を提供することがあります。
• Sharing with third-party advertisers
  The Company may share the following information with third-party advertisers: (1) specific technical information (including IP address and terminal ID.); (2) non-personally identifiable statistical information; and (3) non-personally identifiable information about the use of the services. You agree that such information may be used by the Company or third-party advertisers for customer trend analysis, demographic analysis, web analysis, and advertising referred to as behavioral targeting ads.
• Sharing with LiveRamp Japan
  The Company may provide some of your personal information (such as gender, date of birth, postal code, one-way hashed email address, etc.) and information such as purchase history, browsing history, device information, and survey/questionnaire results to LiveRamp Japan K.K. (hereinafter referred to as “LiveRamp”; privacy policy, click here) for the purpose of delivering information tailored to the customer’s interests and preferences, as well as for advertising delivery, and measuring and analyzing the effectiveness of advertising carried out by us or a third party. LiveRamp may generate identifiers that cannot identify individuals on an individual basis for each customer and may use them for advertising delivery, and measuring and analyzing the effectiveness of advertising (to opt out, click here).
• ポイントサイト等への提供について
  当社が提携する広告事業者を経由(当該広告事業者が提供するアフィリエイトサービスに登録したポイントサイト等の媒体を経由するものを含みます。)してお客様が当社サービスに遷移され利用した場合、当社は、当該広告事業者およびポイントサイト等が広告成果実績を把握する目的およびお客様へ広告サービスを提供する目的で、お客様の購入情報の一部を当該広告事業者およびポイントサイト等に提供します。当社からの提供先におけるお客様の購入情報の取り扱いは、ご利用されたポイントサイト等が定めるプライバシーポリシーに従います。ご不明点がある場合は、各サイトにてお問い合わせください。
• 保健所・医療機関等への提供
  当社は、新型コロナウイルス等の感染症の感染拡大防止を目的として、お客様の情報(個人情報の場合もあります。)を、公演主催者および保健所・医療機関・関係する公的機関等に対して提供することがあります。
• Legal reason
  The Company may be required to disclose your personal information by law, regulation, legal process, or requests from a public or government agency within or outside your country of residence. The Company may disclose information about you when it deems it necessary or appropriate for national security, law enforcement, or other public interest. The Company may disclose information about you if it believes disclosure is reasonably necessary to enforce the Company’s Terms of Use, operate the Company, or protect you.
• Sale or merger
  In the event of reorganization, merger, or assignment, all or part of the personal information collected by the Company may be transferred to related parties.

IV. Shared use of personal information

The Company may share and use personal information as follows:

• Scope of parties using the information jointly
  Our Group Companies
  For a list of group companies, please see Here Please refer to.
• Personal information to be shared
  As described in “I. What information the Company collects and how the Company collects it” above.
• Purpose of use by users
  As described in “II. Purpose of use of collected information” above.
• Person responsible for managing personal information
  1-2-20 Higashi, Shibuya-ku, Tokyo
  PIA Corporation
  President and CEO Hiroshi Yanai
  

V. Protection of personal information

The Company takes reasonable, administrative, technical, and physical measures to prevent loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction of your personal information. To maintain the security of your personal information, the Company communicates privacy and security guidelines to its employees and enforces internal privacy protection measures.