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* Inquiries from the link in the QA below will be handled only in English.
Japanese and Other Please note that we will not be able to respond to inquiries in foreign languages.
*For inquiries in Japanese, please click here
your ID and password by clicking "Reset ID and Password."
If you are unable to reset your password using the method above, please contact us here and we will verify your identity based on your registered information and then process your ID and password reset.
Please reset
If you are unable to reset your password using the method above, please contact us here and we will verify your identity based on your registered information and then process your ID and password reset.
Please reset
To change your e-mail address, go to "E-mail Address Settings" in the "Member Information Settings" menu on the Ticket PIA site My Page.
Click here for details
Click here for details
If you enter the wrong password more than the specified number of times, please close your browser and access the site again.
If you do not know your registered password, please reset it on the "ID/Password Reset" screen.
If you do not know your registered password, please reset it on the "ID/Password Reset" screen.
Tickets cannot be cancelled or changed once purchased.
For details, please refer to the Pia Membership Terms and Conditions.
For details, please refer to the Pia Membership Terms and Conditions.
The issuance method of the ticket must be selected below at the time of purchase.
The issuance method you can choose varies depending on the performance, so please check when purchasing tickets.
・ "Select After Purchase "
・ paper ticket (7-Eleven" "FamilyMart)
・ E-ticket (E-ticket (MOALA)), "tixeebox app", "チケプラ電子チケットapp")
・ shipping
Click here for details
The issuance method you can choose varies depending on the performance, so please check when purchasing tickets.
・ "Select After Purchase "
・ paper ticket (7-Eleven" "FamilyMart)
・ E-ticket (E-ticket (MOALA)), "tixeebox app", "チケプラ電子チケットapp")
・ shipping
Click here for details
Refunds are available for ticket price, System usage fee, issuance fee, and Special sales fee.
* Delivery Fee is eligible for a refund only if it is not shipping.
* Please note that Payment fee is not eligible for refunds.
Click here for details
* Delivery Fee is eligible for a refund only if it is not shipping.
* Please note that Payment fee is not eligible for refunds.
Click here for details
If you request multiple tickets in one application and are unable to prepare them in sequential numbers, you may be able to prepare them in different seats. If it is not possible to prepare a sequential number, a cautionary comment will be displayed on the screen. You can also check the seat number and Serial number displayed on the display, so please be sure to check before purchasing. lottery For sales, if you wish to purchase multiple tickets in one application, we will prepare them in sequential numbers. Seats will never be separated.
You can specify the type of seat, but you cannot specify the seat number. Since the computer prepares the seats in the order of your application, you cannot specify the specific seat number or direction. Thank you for your understanding.
Contact us
Contact us
You must verify your phone number.
If you have not completed the phone number verification, it will be displayed on the My Page TOP, so please verify again from the "Phone Number Verification" link.
If you are registering as a new member, please try again from the URL in the "Notice of Provisional Registration Completion and Full Registration" email. Click here for inquiries
If you are registering as a new member, please try again from the URL in the "Notice of Provisional Registration Completion and Full Registration" email. Click here for inquiries
If you try to register as a new member even though you don't remember registering as a member in the past, you will receive a message stating that you are already registered.
It is possible that a family member has been registered in the past.
For inquiries Here
It is possible that a family member has been registered in the past.
For inquiries Here
The setting method shared by KDDI is below, but it may vary depending on the model and specifications may be subject to change.
This is a KDDI specification, so if you have any questions, please contact KDDI.
Contact us
This is a KDDI specification, so if you have any questions, please contact KDDI.
Contact us
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